Privacy, marketplace terms & support
Operator: Oronzo LLP. Contact admin@oronzo.io for support, complaints, privacy requests and appeals. Effective 17 September 2026.
How the marketplace works
Customers post requirements; independent suppliers and manufacturers submit quotes. Confirm quantities, specifications, event dates, delivery charges, taxes, service coverage and cancellation terms before accepting. Acceptance creates an order between the customer and supplier. UtsavMart helps coordinate and record that order.
Payments, cancellations & disputes
Pay your supplier directly upon delivery unless you separately agree written terms. UtsavMart does not hold funds or process card payments. Supplier-entered payment and refund records need customer confirmation and do not themselves transfer money. Suppliers must provide applicable invoices. Cancellation requires the other party’s agreement or an administrator’s recorded dispute decision. Open a dispute from your order or contact support; record the issue and supporting references. A recorded refund does not guarantee money has reached you—confirm it only after receipt.
Supplier standards & content
Use accurate descriptions, lawful products and media you have permission to publish. Do not upload abusive, sexual, hateful, misleading or infringing content, personal identity documents to public portfolios, or messages containing harassment. Portfolio uploads require administrator approval before other users can view them. Report content or block participants from Account, or use the report controls on profiles and messages. Moderators may remove content or suspend access. Appeal through the support email.
Information we use
We process your name, email, selected role and authentication information to operate your account. We store requirements, quotes, booking details, delivery addresses, messages, business profiles, verification documents and uploaded media to provide marketplace services. Your delivery address is shared with your selected supplier. Profiles and approved portfolios are visible to signed-in users; verification documents are restricted to their owner and administrators.
Service providers & external content
Amazon Cognito handles authentication. Cloudflare hosts application data and uploaded media. Instagram embeds may connect to Meta and use its cookies when you load them; third-party content follows that provider’s policies. Do not place passwords, card details or unnecessary sensitive information in messages or uploads.
Account deletion & retention
Request permanent account deletion from Account in the website or app. We delete your Cognito sign-in, profile, uploaded media and personal message content, and clear account contact details. If processing fails, a cleanup request remains for administrator follow-up. Minimal pseudonymous order, payment, moderation and security records may remain to handle unresolved obligations, disputes and accounting requirements. Contact support to request access, correction or review of retained records. Backup copies may persist until the backup retention period expires; restored data must reapply deletion records before becoming available.
Contact & safety
For order problems, privacy requests, content complaints or account recovery email admin@oronzo.io with the relevant reference. Do not send your password. We cannot guarantee a supplier’s performance; review the quote and verify important details before ordering. Verification indicates document review, not a service-quality guarantee.